Supporting a new network of mentor Champions
We worked on behalf of the Mentoring and Befriending Foundation to create and deliver training for a new national network of ArthritisCare Champions. The Champion role is to support arthritis sufferers over the phone around better self management and self care for their condition. We helped Champions learn person centred conversational techniques that would enable clients to develop a more positive mindset around managing their conditions, and how to improve their self care capability
We provided a resource toolkit which was further developed after the training to sit alongside the induction programme for future Champions. The toolkit included activities to raise client awareness, resources for different stages in the mentoring relationship, and documents to support the mentoring process from start to end. The success of this pilot has led to the programme being rolled out nationally.